Built for Australian Healthcare · Data stays in Australia

Complete risk assessment. At a fraction of the labour.

Pathways assembles each patient’s history from the sources that already hold it, profiles risk against perioperative guidelines, and asks the patient only what’s left — using a voice agent fluent in over 80 languages.

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Clinical decision support. The anaesthetist always decides.

app.getpathways.ai/patients/m-hartley/risk
LIVE
Risk profile · Margaret Hartley · 74 · Total hip replacement Anaesthetist review
SGLT2 inhibitor — perioperative management required
Empagliflozin 10mg daily, confirmed from medication photo. No withholding plan documented for surgery date.
ANZCA / ADS guideline · rule v2.4.1 · evidence: interview + med photo
Poor glycaemic control
Patient-reported HbA1c "around 9" · last confirmed result 8 months ago. Optimisation window available: 19 days to surgery.
Rule v2.4.1 · confidence 0.86 · gap: recent HbA1c
Probable undiagnosed OSA
STOP-Bang 5/8 from interview: snoring, observed apnoeas, BMI 36, hypertension.
Rule v2.4.1 · recommend: screening prior to clinic
Missing information 2 items
Recent HbA1c · echocardiogram referenced in interview, not yet received

The labour already spent

Hospitals already solved day-of-surgery cancellations. With people.

~85%

of pre-admission clinic capacity goes to patients who did not need a full review.

Did not need a full review Needed it
The answer so far
  • Nurses chasing GPs.
  • Histories re-taken.
  • Medications reconciled by hand.
The cost of it

It works. It doesn’t scale — and it is clinical staff doing administrative work.

The quality problem underneath

Nobody could do this well under these conditions.

Three assessors. The same patient. Specialist reasoning, at volume, under time pressure.

The labour suppressed the failures. It did not close the gaps.

Same patient Sleep apnoeaSGLT2 inhibitorGlycaemic control Flagged
Assessor A 1 / 3
Assessor B 1 / 3
Assessor C 0 / 3
Pathways 3 / 3

Same inputs, same flags — every patient, every time.

Make the process invisible

We only ask patients what we could not already know.

The patient should not have to tell us what the health system already knows.

  • Of 186 questions on the standard form
  • Answered by the referral
  • By the specialist letter
  • By the medication list
  • By a prior admission
  • Asked by a voice agent

Specialist-sourced information outranks patient recall. So a shorter interview is also a better one.

What’s left is asked by Socrates — a voice agent fluent in over 80 languages that takes as long as the patient needs, with nothing to download.

What invisible looks like

Four things happen without the patient doing anything.

01 · History assembled

From the sources that already hold it.

The referral, the specialist letter, the medication list, the last admission. Pathways reads what the health system already knows before anyone picks up a phone.

  • Specialist-sourced information ranks above patient recall
  • Every fact carries its source
  • Gaps are explicit — never silently filled
app.getpathways.ai/patients/m-hartley/sources
LIVE
GP referralHypertension · T2DM · OSA query
Read
Specialist letterCardiology, Mar 2026 · AF, on apixaban
Read
Medication list7 items · 2 high-risk
Read
Prior admissionDischarge summary, 2024
Read
PatientFunctional capacity · alcohol · anaesthetic history
Ask
See how it works
02 · Medications verified

Photographed, and checked against the source image.

No more “a blood pressure tablet and something for sugar.” The patient photographs their boxes; each medication is extracted and verified against the image and the script.

  • Extraction checked against the source photo
  • Anticoagulants, SGLT2 inhibitors and GLP-1s surfaced automatically
  • Nobody reconciling by hand
app.getpathways.ai/patients/m-hartley/medications
LIVE
Medication capture · 3 photos · extraction verified 1 flagged
Empagliflozin 10mg Verified · matches script Verified
Metoprolol 50mg Verified · matches box Verified
Apixaban 5mg New — not in referral Review
Apixaban — anticoagulant not in referral history
Extracted from medication box photo, confidence 0.97. Conflict check: absent from GP summary (8 months old). Flagged for clinician review.
See how it works
03 · Risk profiled

Every patient screened the same way, every time.

A deterministic, guideline-backed engine flags what an overloaded assessor misses on a busy day — and routes each case: clinic, phone review, anaesthetist, or nothing further.

  • Same inputs, same flags — versioned rules
  • A triage recommendation on every profile
  • Clinic capacity goes to the patients who need it
app.getpathways.ai/patients/m-hartley/risk
LIVE
Risk profile · Margaret Hartley · 74 · Total hip replacement Anaesthetist review
SGLT2 inhibitor — perioperative management required
Empagliflozin 10mg daily, confirmed from medication photo. No withholding plan documented for surgery date.
ANZCA / ADS guideline · rule v2.4.1 · evidence: interview + med photo
Poor glycaemic control
Patient-reported HbA1c "around 9" · last confirmed result 8 months ago. Optimisation window available: 19 days to surgery.
Rule v2.4.1 · confidence 0.86 · gap: recent HbA1c
Probable undiagnosed OSA
STOP-Bang 5/8 from interview: snoring, observed apnoeas, BMI 36, hypertension.
Rule v2.4.1 · recommend: screening prior to clinic
Missing information 2 items
Recent HbA1c · echocardiogram referenced in interview, not yet received
See how it works
04 · Chart generated

A chart ready before theatre.

Fasting and cessation instructions, the risk summary, and the full reasoning trail — logged, reviewable, and in front of the anaesthetist before the morning of.

  • Fasting and medication-cessation instructions
  • Complete per-patient audit log
  • Confidence and explicit gaps on every profile
app.getpathways.ai/patients/m-hartley/audit
LIVE
Audit trail · M. Hartley · complete record Exportable
09:41:22 Risk analysis run · rules v2.4.1 · 3 flags raised system
09:41:24 Triage recommendation: anaesthetist review system
11:03:10 Profile reviewed · plan documented Dr A. Chen
11:04:51 SGLT2 withholding instructions sent to patient Dr A. Chen
See how it works

How it works

Booking to theatre door, in four steps.

  1. 01

    Book

    The booking triggers Pathways. No EMR integration needed to start.

  2. 02

    Assemble

    Referral, letters, medication list and prior admissions are read and reconciled.

  3. 03

    Ask

    Socrates calls the patient for only what the records couldn’t answer.

  4. 04

    Profile & route

    Risk screened against guidelines; clinic, phone review, anaesthetist, or proceed.

No EMR integration · AWS Sydney · Deterministic rules · Clinician-reviewed

Trust and compliance

Data sovereignty

Hosted in AWS Sydney. Patient data never leaves Australia.

Encryption

Encrypted in transit and at rest. Signed, time-limited patient links.

Privacy framework

Australian Privacy Principles. No PII sent to model providers.

Auditability

Every analysis, flag and review on the record — exportable for governance.

Pathways is a clinical decision support tool. It assists — it never replaces — the judgement of qualified clinicians.

FAQ

Questions we get asked most

How does Pathways reduce day-of-surgery cancellations?

Pathways screens every patient at the moment of booking rather than at the pre-admission clinic, so the findings that cause cancellations — unwithheld SGLT2 inhibitors, poor glycaemic control, undiagnosed sleep apnoea, missing discharge support — surface weeks ahead, while the list can still be optimised, rescheduled or backfilled.

The lever is timing rather than thoroughness. In almost every cancelled case the determining fact existed weeks earlier; it simply had not reached the anaesthetist while there was still time to act on it.

That also means the screening has to cover every booked patient, not the ones who look complex on paper. The patients who cancel lists are by definition the ones whose risk was not visible in advance.

What is Socrates Pre-Op?

Socrates Pre-Op is the Pathways voice agent that takes a structured anaesthetic history from a patient by phone. It is delivered as a secure, time-limited SMS link — no app, no login, no paper questionnaire — and covers 12 clinical domains conversationally, producing structured, severity-tagged findings that feed the risk engine directly.

It is a purpose-built anaesthetic variant rather than a generic intake bot. The distinction matters in practice: a general-purpose intake tool collects answers to the questions it was given, whereas an anaesthetic interview needs to follow up on a positive family history of anaesthetic problems, probe functional capacity when a patient says they are “fine”, and recognise when a described medication is worth photographing.

Completion is tracked, and a finished interview automatically triggers a fresh risk analysis.

How this compares with the two methods it usually replaces — paper questionnaires and telephone pre-assessment — including where each of those still wins.

Which clinical domains does the Pathways interview cover?

The Socrates Pre-Op interview covers 12 domains — surgical context, presenting symptoms, prior anaesthetics, systems review, functional capacity and frailty, airway assessment, medications and allergies, social and risk factors, implanted devices, pre-op investigations, a red-flag screen, and safety and shared decisions.

Every domain produces structured, severity-tagged findings rather than free text, which is what allows the risk engine to screen on them directly instead of re-parsing a narrative.

How does Pathways generate its risk flags?

Pathways screens each case with deterministic, versioned rules referenced to perioperative guidelines. Every flag carries a severity tier, the clinical rationale, the triggering evidence, the guideline reference and a recommended action, plus the rule version that produced it. The same inputs always produce the same flags, months later.

Screening covers the domains that drive perioperative outcomes: unstable cardiac symptoms, marked hypertension, diabetes control and SGLT2 management, obstructive sleep apnoea, frailty, malnutrition, functional capacity, smoking and discharge support.

Pathways also states what it does not know. Missing investigations and unconfirmed timings are listed explicitly on every profile, and extraction confidence is shown rather than hidden — a profile that is 86% confident about a patient-reported HbA1c says so.

What happens to patients who are not high risk?

They proceed. Every completed profile carries a triage recommendation — anaesthetist review, pre-admission clinic, telephone review, or no further assessment — so clinic slots go to moderate-risk patients and anaesthetist time goes to red flags. Low-risk patients are not routed into a clinic appointment they do not need.

This is the throughput argument, and it runs in both directions. A pre-admission clinic booked out three weeks ahead with mostly healthy ASA 1 patients is not short of capacity so much as misallocating it. Screening every patient at booking makes the queue orderable by risk rather than by whoever called first.

How long does the assessment take a patient?

Most of a Socrates Pre-Op interview is conversational rather than form-filling, and patients complete it from home in their own time rather than in a clinic slot. It can be paused and resumed, and photographing medications happens during the conversation rather than as separate homework. Duration varies with how complex the patient's history is.

The comparison that matters is not against a stopwatch but against what it replaces: a paper questionnaire that arrives in the post and comes back incomplete, or a phone call at a time that suits the service rather than the patient.

Complexity drives length, which is the correct behaviour — a patient with a long medication list and several prior anaesthetics has more to cover than a healthy patient presenting for a day case, and a structured interview should spend the time where the information is.

What happens when Pathways is uncertain about something?

It says so, on the profile. Extraction confidence is shown rather than hidden, anything uncertain is flagged for human review, and missing investigations and unconfirmed timings are listed explicitly. A profile that has not been told about an outstanding echocardiogram is not presented as a clean profile — the gap is part of the output.

This is deliberate, and it is the property that separates a screening tool from a reassurance tool. A system that presents uncertain extractions with the same visual weight as verified ones is making a clinical judgement it has no standing to make.

So a patient-reported HbA1c appears with its confidence attached and “gap: recent HbA1c” recorded alongside it, rather than being silently promoted to a result. The clinician can then decide whether the gap matters for this patient and this procedure — which is the decision that was always theirs.

See your list the way Pathways sees it.

Book a 30-minute demo with a real pre-admission workflow.

No commitment. No credit card.
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